TL;DR
- The Phantom wallet, widely used in the Solana network, experienced a temporary downtime issue, which affected account balance visibility for its users.
- The inconveniences have already been resolved, and activity should return to normal for all users.
- This is not the first incident of the year; the firm has faced similar problems in February and August, although they have resolved them quickly.
The Phantom wallet, one of the most used in the Solana network, suffered a period of inactivity that generated inconveniences for its users, who reported problems with viewing account balances.
The incident occurred approximately three hours ago and affected the user experience of many. Additionally, it coincided with the airdrop of the new GRASS project, which distributes 10% of its total supply. Despite the backend interruption, the services of the mobile application and the browser extension continued to function, according to information provided by the company team.
We’re currently experiencing an uptime incident and some services may be temporarily disrupted.
If you are in urgent need of making a transaction, please ignore simulation errors and try using a dapp.
Thanks for your patience as we work to resolve the issue 🙏
— Phantom (@phantom) October 28, 2024
In a message sent to users, the company assured that users’ funds are safe, although it warned that some functions may be temporarily interrupted. Phantom urged those who urgently need to make transactions to ignore simulation errors and consider using decentralized applications (dapps) as an alternative.
This incident is not the first that the wallet has faced this year. In February, Phantom reported problems with balance updates, and in August, similar difficulties prevented users from accessing their account information. However, in both instances, the team managed to resolve the issues quickly, demonstrating a proactive approach to crisis management.
Phantom is Suffering Repeated Operational Problems
Phantom’s incident history reveals that its backend was previously down on October 3, indicating that these technical setbacks have been relatively frequent. This situation raises questions about the stability of the service.
Our services should be working well for most users now.
The team will continue to actively monitor the situation.
We appreciate everyone’s patience. We’re taking all necessary steps to prevent issues like this in the future.
— Phantom (@phantom) October 28, 2024
Phantom has managed to attract the attention of investors, raising approximately $118 million in funding, with participation from notable investors such as Andreessen Horowitz and Paradigm. The growing adoption of wallets, along with recent airdrops, highlights the importance of having a robust infrastructure to handle transaction volume and market activity.
At the time of writing this article, the company has already confirmed that it has found a resolution to the problem, and users should now be able to use the services normally.